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position summary: Description: PM Role and Responsibilities for Client Upgrade and Move to AWS Manage matrix team including, IT System Owner (SO), Business Process Owner (BPO), vendor project team, 3rd party AWS consultants, Client IT technical team, Business Analyst, Quality teammates to upgrade Client RSS Publishing Tools and deploy on AWS including onshore and offshore resources, Client busi...
The Bi-lingual Quality Assurance Specialist is responsible for coordinating the internal monitoring and scoring of Customer Service Associates in assigned business utilizing the call recording application. Administrative functions include setting up and maintaining scoring workbooks, identifying trends, providing clear and detailed coaching guidance to drive performance, determining behaviors d...
For more information on this IT Project Manager position supporting our Airline's client's Contact Center migration, please contract APEX at 773.###.####. Job Title: IT Project Manager II - Contact Centers Job Description: Responsible for the coordination and completion of projects within the Contact Center information technology department Oversees the Contact Center IT aspects of projects Wor...
Services Technician Location : Hanover Park Illinois USA 60133 Duration : 6 months Shifts : M F 6:00AM 2:30PM shift Position Details The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration. Hardware: Configure hardware including desktops, laptops, mobile devic...
Services Technician Location : Hanover Park Illinois USA 60133 Duration : 6 months Shifts : M F 10:30PM 6:30AM shift Position Details The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration. Hardware: Configure hardware including desktops, laptops, mobile devi...
End to end responsibility for server operations, including OS, hardware, patching, firmware, bios, and service packs. Maintain and manage server hardware and software to ensure stability and availability 24X7X365. Ensure enterprise standards and security are maintained and enforced on hardware/software. Provide knowledge and troubleshooting expertise during incidents and problem management foll...
Purpose: As a Security Analyst, you will be responsible for establishing and analyzing security policies and procedures to protect data, systems and network(s) against unauthorized access, modification and destruction. Key Responsibilities: You will be accountable for performing vulnerability testing, risk analyses and security assessments and responsible for participating in external/third par...
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